By purchasing with Mohammed Mazhar, you understood, acknowledged and agreed upon the following terms and conditions.
We strictly do not entertain any returns of products as they are usually made on order and customized to the preference of the customer.
However, in rare cases of damage, defect or wrong product delivered, we request you to contact us for the return within 24 hours of receiving the product.
We suggest you have a video recorded of the opening of the package for any damage or defect.
Exchange can be made for the same item for a bigger or smaller size. However, you will have to bear the charges of return shipping.
Items customized to size with alterations and measurements are not eligible for exchange.
Items purchased on sale, with coupons or discounts are not eligible for returns or exchange under any circumstances.
Exchange will only be processed if the item seems to be unused, unworn, undamaged with the same and intact packaging.
Mohammed Mazhar reserves the right to not process the exchange or return of the item in case any wear and tear of the item is suspected and the customer agrees to respect the decision.
When returning, the item should be in the same packaging, with all tags intact and unused. You will also need to provide the receipt of purchase.
Please contact us at {email or contact source} and our team will be responding to you within 48 hours..
If your item is accepted as damaged, defected or wrong after we receive, inspect and process it. We will then send in the same ordered item or provide you with store credit, as you will.
Store credit will expire after 365 days of being credited.
Return Shipping
In case you are returning the item, the shipping charges are to be taken care of by you.
We shall not be held responsible if the item gets lost or missing while in return transit.
The returned item should be sent in the same packaging, with all the labels tags and receipt.
In case of missing items from the package or presence of signs of the item being used or worn, Mohammed Mazhar reserves the right to refuse to process the return or exchange and compensate for the same.
Cancellation
We do not entertain the cancellation of an order after 24 hours of the order being placed.
Please inform us promptly if you wish to cancel your order to have the hard work saved before we start working on your order.
If you cancel the order within 24 hours of placing it, we will be happy to refund your amount.
No cash or online payment will be made if a cancellation is made after 24 hours of placing an order.
You will be provided with store credits that can be used for future purchase on the website.
Please note that store credit will expire after 365 days of it being credited.